The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2019
I was extremely impressed with Chad, our auto technician. He came out to talk to us about his findings or lack of findings. It meant the world to my husband and I to have been able to speak with him. He offered suggestions and we will continue to monitor my vehicle. We thoroughly appreciated his honesty
TYPE:ServiceMODEL:TiguanYEAR:2020
We set appointment and the advisor took care of the issue in a timely matter.
TYPE:ServiceMODEL:TaosYEAR:2022
In the beginning it was a little different because of the recent change but overall it seemed like the same type of customer service which was still great.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Great experience with Phil. He was really knowledgeable about the car and VW in general. We also appreciate the seamless experience from our initial online enquiry to meeting with Phil in person.
TYPE:ServiceMODEL:TiguanYEAR:2021
I came into Volkswagen of Winchester unscheduled because a service light came on with my vehicle. They didn't have a time slot available that day but they did a quick dianosis, gave me some coolant and scheduled me for an appointment the next day. The team took care of me, allowing me to take take their shuttle service so I don't have to wait at the dealership.
TYPE:ServiceMODEL:TiguanYEAR:2024
I was told a loaner would be available and wasn't. The sos light is back on after being told the module was defective and it was supposed to be replaced
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Great swrvice. Quick turnaround on work done
TYPE:ServiceMODEL:AtlasYEAR:2019
The team was fantastic. They were efficient and very communicative.
TYPE:ServiceMODEL:TaosYEAR:2024
Their service is quick snd painless. Service staff are always friendly and helpful.
TYPE:ServiceMODEL:JettaYEAR:2020
Reliable