The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2022
Worst dealership I have ever dealt with with. From sales to service. I have a two year old vehicle that I bought brand new that’s leaking major oil. I can’t even drive the vehicle per their service department. Their mechanic told me to park the vehicle that they have been serviced since I bought the vehicle at their dealership. Never buy a vehicle at this dealership!!!!!!!!!
TYPE:ServiceMODEL:TaosYEAR:2023
Scheduled service was performed on time, no surprise upcharges and customer service was pleasant and professional
TYPE:ServiceMODEL:ArteonYEAR:2023
Had my car for 7 days for major repairs and they have no Loaner vehicles for me. I have a new car under warranty and still no loaner vehicle available because they have no tags. Your sales pitch is providing loaners if needed. I only have this vehicle and this is unacceptable
10-10-2024
We apologize for the inconvenience. The dealership is under new ownership and the unavailability of loaner vehicles was a temporary inconvenience that has now been resolved. As of 10/08/2024 we again have loaner vehicles for our patrons to use.
TYPE:ServiceMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:Jetta GLIYEAR:2019
Service department has always been straightforward and honest. Never overly trying to upsell services that are not needed.
TYPE:ServiceMODEL:JettaYEAR:2020
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:GolfYEAR:2018
Service was completed in less time than what was quoted
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:ServiceMODEL:ArteonYEAR:2023
I was a walk in and the got the work done quickly and efficiently.