TYPE:ServiceMODEL:JettaYEAR:2019
Average Score (140 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:Golf GTIYEAR:2025
Purchase was easy. They gave me fair trade value and worked with me on understanding what I was signing up for
TYPE:ServiceMODEL:Jetta GLIYEAR:2021
Inability to speak with a service advisor prior to appointment
TYPE:ServiceMODEL:TaosYEAR:2024
When I went to pick up my vehicle the manager or attendant, whoever the gentleman was just asked me to sign the piece of paper without going through any of the work that was done to my vehicle. When I tried to ask questions to confirm what work had been done to my vehicle he was rude and scoffed at me and tried to rush me and just get me to sign and leave. I had asked for a tire rotation and one had not been completed and so when I asked why one was not reflected on the paper he said it didn't need to be done. It was weird and unsettling. I did not like it and honestly don't feel like I want to go back to that location ever again. If that is how new customers are going to be treated for their second service treatment count me out. Thank you.
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Great experience, very professional and completed in a timely manner
TYPE:ServiceMODEL:AtlasYEAR:2024
Very nice and helpful service representatives.
TYPE:ServiceMODEL:JettaYEAR:2025
TYPE:SalesMODEL:ID.4YEAR:2025
TYPE:SalesMODEL:TiguanYEAR:2025